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Yes! All of the information for how to add yourself to the waitlist, including a 30 second video demonstration for how to add yourself to the waitlist for multiple dates at a time and the link to the online waitlist is on the BOOK page
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Cancelling or rescheduling as soon as you know you need to is appreciated! You can cancel here up until 24 hours before your appointment using the email address where you receive your appointment notifications. If, for any reason, you need to cancel or reschedule your appointment within 24 hrs of your scheduled appointment time, email carter directly here as you will be responsible for paying the full cost of your service.
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Yes and it is kept updated monthly here! Proof of vaccination is required for all services and both you and Carter will wear masks during your appointment. They wear a N95 and request that clients wear a well fitting mask with ear loops, no straps behind the head. If you or anyone you have had close contact with has ANY cold, flu or COVID symptoms within the 3 days prior to your appointment please reschedule promptly, as there are NO EXCEPTIONS to the Cancellation Policy.
Additionally, Carter’s studio was built during the peak of the pandemic with air quality in mind and includes an air purifier and windows to allow ventilation. Carter is also able to perform services on their outdoor patio for clients who do not feel comfortable indoors. Outdoor services will incur an additional $20 fee to cover set-up. If you would like to have your service outdoors, please include this request in the message section when booking your appointment.
The studio salon is private, so you will be the only client in the salon with Carter during your service.
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If you have any hair inspiration photos, looks you love or looks you don’t want, please bring them! This will help Carter plan your style during your consultation.
To keep everyone safe and healthy, please also bring a well-fitting mask with ear loops (not behind the head) and a water bottle or beverage with a straw for sipping behind your mask. Since Carter does their best work quietly, you may also wish to bring a book, magazine, earbuds or laptop to stay entertained.
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That used to be true when the chemicals used to color hair were less gentle, but it’s not true anymore!
Arriving with freshly washed hair, worn down as you typically wear it is the best way for Carter to assess your color, texture, and current cut in order to effectively plan your new style during your consultation. Please arrive with no ponytails, clips, bed or hat head and with your hair clean and dry.
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Carter prefers payments by cash or check but also gladly accepts all major credit cards.
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You sure can! Email is the best way to reach Carter. Be mindful that their business days are typically Tues-Sat and allow up to 72hrs for a response. Carter is pretty awesome, but is also just one single human doing all the hair services and also the business admin. They rely on this website to handle as much of the boring stuff (aka anything that’s not hair) as possible. Who knows maybe Your question will be the next FAQ!